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Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.  How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.  When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences, handle the conversation badly and suffer the consequences, or read the NYT Bestseller Crucial Conversations and discover how to communicate best when it matters most.  This free application includes the complete first chapter from the full app (this is based on the abridged audiobook): Crucial Conversations and the rest of the chapters are available as an in app purchase for $12.99 USD.  Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want.  Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future.  "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid.  Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.  With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.  A powerful, seven-step approach to handling difficult conversations with confidence and skill.  These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M.  The authors, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts.  This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R.  Learn how to keep your cool and get the results you want when emotions flare.  "What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration.  Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.  "Most books [apps] make promises.  This one delivers.