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HIVEQR Sur iTunes

Customers and Service Providers lose billions of dollars a year and valuable Technician time is wasted driving for parts given the lack of information given at the point of the request.  Hitting codes to reach a person, waiting on hold, leaving messages, did they get the message to send me a technician, having to call back to get more machine details needed to open a work order and dispatching a technician.  The current methods of phone calls, Emails and Texting the service request and communicating status until the machine is repaired creates a lot of waste, frustration, and resources.  This method is the quickest of them all, the challenge is the person working you are sending it to, typing in the unit information, what customer is sending it, are they authorized to place a service request, etc.  Opening an email mobile or waiting until back in the office, typing in the needed info, make, model, serial number, the issue with the machine, is it operating or down, etc.  Often sent to a technician who still needs to place a call to his office to get a work order open.  Currently 25% to 75% of the time the technician needs to leave for a part and return a second time to repair unit, increasing down time and cost.  Service suppliers should provide this technology for their customers and machine users should ask their service suppliers to provide.  Companies and customers are overwhelmed with so many emails, they get lost as well and often emailing back and forth until the right info is received.  Challenge: These methods do not create analytical data without entering them in a business system.  The equipment industry faces many challenges with first call fix rates.